The surgery offers appointments on the day as well as pre-bookable appointments for up to 6 weeks in advance. You can make appointments by telephoning or calling into the surgery. There are 10 telephone lines (0151 327 1391) which open from 8.00 a.m. – 6.00 p.m. Monday-Friday.
Between 6 p.m. and 6.30 p.m. Monday –Friday, a Doctor can be contacted for urgent care and advice only on 07806954715.
For urgent care and advice after 6.30 p.m. – 8.00 a.m. you would need to contact GP Out of Hours on 111.
Book on the day appointments: These are usually for more urgent matters that cannot wait until a routine appointment. There is not a guarantee that you will be able to see the doctor of your choice, although the surgery will try and accommodate your request. If you would prefer a telephone consultation with the doctor, rather than seeing a doctor face to face, make the receptionist aware of this at the time of your call. The receptionist will take your telephone number and a doctor will ring you back.
Pre-bookable/Routine appointments: These are for non-urgent matters and for patients who prefer to have continuity by seeing the doctor who has been looking after an going problem. These can be pre-booked up to 4 weeks in advance if available.
You may also be asked by the doctor to arrange a telephone consultation to discuss your results or medication. This type of appointment may be available on the day or can be pre-booked in advance
Telephone Consultations: If all the “book on the day” face-to-face appointments have been filled, and you feel that you are unable to wait until another day, you may be offered, or can ask for, a telephone consultation with one of the doctors. The receptionist will take your telephone number and a doctor will ring you back. The doctor will either offer advice or give you an appointment to be seen later in the day, whichever he or she feels is appropriate.
The surgery has a simple to use self check-in touch screen. This enables patients to check themselves into the appointments system. Should you feel uncomfortable using this system, you can obtain help or book in with our Reception staff in the traditional manner.
Home Visits: Home visits should only be requested for those who are unable to attend the surgery because of serious illness or infirmity. They should be requested before 11.00 a.m. if at all possible.
Golden Rules for Appointments:
- If you decide that your appointment is no longer needed, please ring up and cancel so that someone else can have the appointment instead.
- An appointment is for one person only; if a family member attends with you and needs to consult the doctor a separate appointment is required.
- If you have several different problems to discuss, please make a longer appointment or separate appointments. The doctor has only 10 minutes for each routine consultation.
- If you are more than 10 minutes late for your appointment you MAY be asked to rebook
Eastham Group Practice offers over 1000 appointments per week and of these 50 are wasted because patients do not attend. The Patient Participation Group is working closely with the Practice to try to reduce these wasted appointments.
If you attend A&E at hospital, book in, but leave before being seen by a doctor the Practice is charged £50 – money that could have been better spent in the practice on other patients.