Every year the Patient Participation Group conducts a Speedy Survey and over a two week period last year 1029 patients completed questionnaires. The survey highlighted considerable dissatisfaction with the appointments system.
The practice manager has: introduced software to closely monitor appointments; allocates extra appointments during busy days; flexibly reallocates types of appointment; and has gathered information that has persauded the GP partners to appoint an additional full time doctor. We now want to closely monitor the situation to see if improvements have been made.
Please let us know your experience of making an appointment.
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